We take great pride and care in hand-selecting durable fabrics, quality trims, advanced construction techniques, and reputable factories to ensure all SHRED DOG gear not only delivers high-performance the first day it is used but that it is also built to last and withstand the rigors of use in the outdoors by active kids. To back up this promise, we offer a Limited Lifetime Warranty on all of our technical outerwear products.
WHAT WARRANTY COVERS
The SHRED DOG Limited Lifetime Warranty covers any defects in workmanship or materials for the life of your SHRED DOG products. This warranty solely covers consumer use and is null and void if the product is used in a manner it is not intended for. SHRED DOG will not be responsible for any costs, losses or damages incurred as a result of loss or use of product.
Defects in workmanship refers to the actual product construction. This includes seams, seam tape, stitching, etc. Defects in materials refers to zippers, buttons, fabrics, etc.
If a product proves to be defective in workmanship or materials SHRED DOG will repair or replace the product at no cost to the consumer.
HOW LONG COVERAGE LASTS
The term “Lifetime” is in reference to the reasonable lifetime of the materials and components of the product. We design every product with durability in mind and hand select all the materials and components that make up every SHRED DOG product. We determine the life of a product based on its intended use, and the amount of use it has received.
WHO IS COVERED UNDER WARRANTY
SHRED DOG products are designed to last, and we intend them to be handed down within your family. While we expect our products to last far longer and be shared with other families, this warranty covers the family of the original purchaser only. It is not transferrable. Proof of purchase must be verified to qualify for the Limited Lifetime Warranty.
WHAT IS NOT COVERED UNDER WARRANTYEven products made of the absolute best materials with the finest craftmanship will begin to show signs of wear and tear when they are used frequently in certain conditions and exposed to the elements.
SHRED DOG products are designed to excel in the outdoors, but they are not indestructible. The following are not covered by the Limited Lifetime Warranty:
- Any issue that is caused by misuse or an act of nature (flood, fire, etc.).
- Normal wear and tear such as: punctures and tears caused by sharp, rigid materials such as rocks or tree limbs, extended abrasion against rough materials that cause fraying or pilling, stains, discoloration, deterioration, burns, snags etc.
- Damage due to improper washing or other product care.
- Any and all claims for consequential or incidental damages.
- All coverage under this warranty is void if any modification, change or alteration has been made to the product that is not specifically authorized in writing by SHRED DOG.
- SHRED DOG products are not covered by any verbal warranties.
- Non-technical logo/branded merchandise we may sell as accessories to our primary styles (for example, screen-printed t-shirts).
WHAT SHRED DOG WILL DO
Upon receiving the product of a warranty claim SHRED DOG will determine if the product is defective in workmanship or material. If proven defective, SHRED DOG will attempt to repair the item. Repaired items will be subject to available parts, trims, or other materials. We will do our best to match colors and styles but based on rapidly changing styles, advance order lead times, and inventory availability throughout the year, we cannot guarantee that you will receive the exact colors or trims of the original product.
If a repair is not possible, SHRED DOG will replace the defective product with a new product of similar composition and price. If no similar product is available, a full refund of the original purchase price will be issued at SHRED DOG’s discretion.
Products repaired or replaced by SHRED DOG are covered for the remainder of the original warranty only.
HOW TO FILE A WARRANTY CLAIM
Contact firstname.lastname@example.org with a detailed description of the issue and attach pictures.
After reviewing the images and description SHRED DOG will issue a Returns Authorization (RA) number, pre-paid shipping label, and further instructions for valid warranty claims.